Journeylytics – Coders Co.

INTRODUCTION

Journeylytics is a interactive dashboard that lets you explore and understand customer behavior in realtime. It can directly interface with your databases and process the data into insights.

How customers behave and detecting patterns in behavior are pivotal into improving your service and customer experience. Most business collect the data but can’t use it since it is lots of data and it is difficult to get an oversight – let alone insight. If you want insight in the behavior of your customers then use Journeylytics.

Journeylytics gives you the tools to monitor your customer journey, get insights in success factors and does this in realtime.

DATA DRIVEN

Journeylytics shows you what really happens and can uncover pain points that no customer experience expert could imagine.

REAL TIME

Journeylytics is realtime and always show whats going on now, as your customers’ journeys are changing. This is particularly important for business undergoing digital transformation.

SEGMENT

Journeylytics goes beyond demographics and segments based on behavior. This allows you to optimize your business based on what people do and not on the average of a demographic segment.

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HOW WE WORK

Coffee and data

We get a coffee and chat about the possibilities and to get the most value for you.

Closer look

We dive into your data and discuss what the business goals and KPIs are.

Analysis

We connect your data to our system and translate raw data into meaningful pieces of information.

Showtime

We present your Journeylytics dashboard that shows you the behavior of your customers. You can use your dashboard right away and it always stays up to date.